Please allow 3-4 full working days after order is placed for delivery of your order. Despatched via Myhermes.co.uk the package is trackable via myhermes, and requests can be made be left at the location or with a neighbour, this can be done the customer’s own risk.
UK Delivery £4.99
Northern Ireland £11.99
We currently do not ship to the Isle of Man or The Channel Islands
Free pick up from 49 Trinity Road, Hertford Heath, SG13 7QR. If you contact us and explain you would like this option select the £4.99 shipping option and we will refund you the shipping cost. Please allow 3-5 days to prepare order. We will contact you when order is ready to collect.
If there is problem at all with the quality of the products, please return them, within 7 days of receipt, to: Customer Returns, White Dove Sweets, 49 Trinity Road, Hertford Heath, SG13 7QR. Please enclose your contact details, any reference labels associated with the product and details of the problem. If we cannot replace your order a full refund of the original order only will be given. In the instance of faulty goods we will provide you with a refund of the shipping charges of returning the faulty goods to us, upon proof of payment to chosen courier company.
We do our best to ensure that all sweets are sent out in perfect condition. Please note we cannot be held responsible if the quality of sweets deteriorate during shipping ie chocolate melting in the heat.
If you no longer want your goods and they are not faulty, please return the goods to us in a resaleable condition within 7 days of receipt and we will offer a full refund of the goods only. The original courier charge and the charge of returning the goods will not be refunded.